Changes to Prescription Request Process

We would like to inform all patients of an important change to how repeat prescription requests are managed at our practice.

From now on, we are no longer able to accept prescription requests over the phone. This change has been made to improve patient safety, reduce the risk of errors, and ensure requests are processed as efficiently as possible.

How to Order Your Medication

Patients are encouraged to use our online services to request repeat prescriptions.

Full details on how to do this can be found on our prescriptions page

The webpage includes guidance on:

• Ordering prescriptions online
• Alternative methods available for patients without internet access
• Collection and delivery options

Why This Change Has Been Made

Moving away from telephone requests helps us:

• Reduce waiting times on phone lines
• Minimise prescription errors
• Process requests more quickly and accurately

We understand this may be an adjustment, and we appreciate your cooperation and understanding as we implement this change.

If you require support using the new system, please speak to a member of our reception team, who will be happy to help.

Thank you for your continued support.

Published: Mar 26, 2026